Privacy Policy

Last updated: September 6, 2026

Your privacy is central to Losmagz. This policy explains what we collect, how we use it, and the choices you have. Losmagz is operated by [Company Legal Name] (“we”, “us”).

1. Information we collect

• Account details: the email, display name, date of birth / age confirmation, and password (stored only in hashed form) you provide at registration.
• Verification data: where required, information used to confirm you are 18+.
• Usage & billing: credit purchases, minutes used, reward progress, and transaction records (handled together with our payment processors).
• Messages: text messages you send are stored so conversations persist between sessions.
• Technical data: device, browser, IP address, and basic diagnostics used to keep the service secure and working.

2. Calls are encrypted and not recorded

Video calls on Losmagz are end-to-end encrypted and are not recorded by us. We do not store the audio or video of your conversations. Live translation is generated in real time to facilitate your call and is not retained as a recording of the call.

3. How we use your information

• To provide, maintain, and improve the service and match you with other members.
• To process payments, apply credits, and administer rewards and bonus minutes.
• To verify age and identity, prevent fraud, and enforce our rules and safety policies.
• To provide support and respond to your requests.
• To send service and, where permitted, account-related notifications.

4. Cookies

We use essential cookies to keep you signed in and to operate the service, and limited analytics to understand usage. See our Cookie Policy for details and how to control them.

5. Third parties & payment processors

We share data with service providers only as needed to run Losmagz — for example, payment processors to complete purchases, infrastructure providers to host the service, and translation infrastructure to power live translation. These providers are bound to handle data for those purposes only. We do not sell your personal data.

6. Data retention

We keep account and transaction data for as long as your account is active and as needed to meet legal, tax, and fraud-prevention obligations. When you delete your account we remove or anonymize personal data that we are not required to retain.

7. Security

We use encryption in transit, hashed credentials, and access controls to protect your data. No system is perfectly secure, but we work continually to safeguard your information.

8. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to or restrict certain processing. To exercise these rights, contact us via the contact page. You can request account deletion at any time.

9. Children

Losmagz is strictly for adults. We do not knowingly collect data from anyone under 18. If we learn an account belongs to a minor, we will terminate it and delete associated data.

10. Changes

We may update this policy from time to time. Changes are posted here with a revised “Last updated” date.

11. Contact

For privacy questions, contact [Company Legal Name], [Registered Address], or use our contact page.