Contact us
Last updated: September 6, 2026
Have a question, a billing concern, or a safety issue? Our support team is made up of real people, available around the clock.
Email support
The fastest way to reach us is by email. Include your account email and a clear description of your question so we can help right away.
Response time
Support is available 24/7. We aim to respond to most messages within a few hours, and always as quickly as we can. Urgent safety reports are prioritized.
Billing & refunds
For billing questions, please include your transaction details. Before disputing a charge with your bank, contact us first — we can usually resolve billing issues faster. See our Refund & Billing Policy.
Safety & reports
If you need to report a member or a safety concern, you can block and report directly in the app, or email us. Learn more in our Safety & 18+ Policy and Community Rules.
Company
Losmagz is operated by [Company Legal Name], [Registered Address], [Jurisdiction].
Looking for quick answers? Many common questions are covered in our FAQ.