Refund & Billing Policy
Last updated: September 6, 2026
This policy describes how billing and refunds work on Losmagz. It is descriptive and does not change your statutory rights. Please read it before purchasing credits.
1. How billing works
- Losmagz is prepaid. You buy credits (measured in minutes) up front, then spend them as you use paid features.
- Paid video calls are billed per minute from your available balance while a call is connected. When your balance runs low you can top up to keep talking.
- Prices and package sizes are shown clearly before you pay. Applicable taxes may be added at checkout, and payment is handled by our third-party payment processors.
2. Bonus & reward minutes
Bonus and reward minutes are promotional. They have no cash value, are not purchased, and are never redeemable for money. They may expire or be adjusted under the rewards program terms. Refunds never include promotional minutes.
3. When refunds may apply
A refund of unused purchased credits may be considered where:
- You were charged in error, or charged more than once for the same purchase.
- A verified technical fault on our side prevented you from using purchased credits.
- A refund is required by applicable consumer-protection law in your jurisdiction.
4. When refunds do not apply
- Consumed minutes are non-refundable. Once minutes have been spent on a call, they cannot be returned.
- Promotional, bonus, and reward minutes are never refundable.
- Credits removed due to a violation of our Terms or Community Rules are not refundable.
- Dissatisfaction with a conversation, or another member's conduct, is handled through reporting and moderation rather than refunds — please report it so we can act.
5. How to request a refund
Contact us through the contact page within a reasonable time of the charge, and include your account email and the transaction details. We review each request and respond as quickly as we can. Approved refunds are issued to the original payment method.
6. Chargebacks
If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in account suspension while the dispute is investigated.
This policy is descriptive of how our credits and billing model works and does not alter any rights you have under applicable law. For full terms, see our Terms & Conditions.